Online Counselling, Therapy and Supervision

Online work has proved to be an effective way of working for many, provided it is possible to have a reasonable internet connection and a private space. I will always seek to take time to discuss with you how we handle technical issues if they arise and any impact that being on screen has on our work together.

Practical details

Sessions are available online via a video platform, typically Zoom which is free to download on either a laptop, desktop, tablet or smart phone. I recommend that we use it because it offers end to end encryption to protect your confidentiality and requires reasonably low internet bandwidth for a good connection. More detailed information about your privacy and what you can expect using zoom is available below:

To 'arrive' you can click the email link and enter the password if prompted. I will send these to you by email ahead of your session.
Meetings will be password protected with a waiting room enabled. Once you have joined the meeting, I lock it.
I would invite you to be in a place where you are unlikely to be interrupted and can speak without being overheard.
I will suggest that if you experience technical difficulties you contact me on my mobile. If I have technical difficulties I will contact you in the way we have agreed - by phone if this is possible. If a video connection is freezing repeatedly, I may invite that we turn off the video and continue by the audio only. I appreciate the technical difficulties may also be challenging to the therapeutic process and will always seek to discuss your experience as soon as we can.
We will also discuss how to end our sessions - I will likely suggest that you click 'end' and remain online until you do this.
Zoom uses cookies. However, these will not contain identifiable information about you or your session. Whilst the level of security is high, it cannot be guaranteed 100%.
If you want to delete all traces of Zoom you will need to uninstall it, delete your internet history for the day of the session and delete any cookies Zoom has left on your device. You can get more information about deleting cookies on the Information Commissioner’s Office website.